Customer Service Survey

Survey form - Tenants
We would like to hear from you. Please take a moment to complete these questions related to the service provided to you Rate 1 (Very unsatisfied) to 5 (Very Satisfied)
1. When you called to inquire about a rental property, the office staff contacted you in a reasonable time period.	1 2 3 4 5
2. The office was professional and courteous when communicating with you.	1 2 3 4 5
3. You were satisfied with the time it took to notify you that your application was approved after you submitted it.	1 2 3 4 5
4. The office staff was knowledgeable about the property you called about.	1 2 3 4 5
5. The unit was clean and ready to move into when you did your walk through inspection.	1 2 3 4 5
6. If you have had a maintenance request, was your request handled in a timely manner.	1 2 3 4 5
7. When contacting a representative of our firm, you find it easy to reach someone who can help you.	1 2 3 4 5
8. You are satisfied with the methods and ways to submit your rent payment.	1 2 3 4 5
9. When you contact the office, you received answers to your questions the same day.	1 2 3 4 5
10. You feel that the management company is professional and attentive to your needs as a tenant.	1 2 3 4 5
11. When repairs to your unit are made, the repairs are done professionally and completely.	1 2 3 4 5
12. Overall Satisfaction with the management company.	1 2 3 4 5
13. Comments

1. When you called to inquire about a rental property, the office staff contacted you in a reasonable time period.
2. The office was professional and courteous when communicating with you.
3. You were satisfied with the time it took to notify you that your application was approved after you submitted it.
4. The office staff was knowledgeable about the property you called about.
5. The unit was clean and ready to move into when you did your walk through inspection.
6. If you have had a maintenance request, was your request handled in a timely manner.
7. When contacting a representative of our firm, you find it easy to reach someone who can help you.
8. You are satisfied with the methods and ways to submit your rent payment.
9. When you contact the office, you received answers to your questions the same day.
10. You feel that the management company is professional and attentive to your needs as a tenant.
11. When repairs to your unit are made, the repairs are done professionally and completely.
12. Overall Satisfaction with the management company.
13. Comments